Cancellation & Refund Policy
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.
Pre-Shipment Cancellations
You can choose to cancel the order if it has not been dispatched and in the process of shipment. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via email. It takes a maximum of 2-5 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via email.
Post shipment returns
There's always a possibility that
- Item(s) may get damaged during transit; or
- There may be a manufacturing defect which didn't get noticed during packing; or
- A wrong item is shipped out to you by mistake.
To resolve any disputes related to damage, we request you to record an unboxing video, followed by clear pictures of the product and packaging in question with invoice clearly displayed and email the same to grievance officer support@cantabilshop.com. “Damage” constitutes ‘damage to product packaging’ in a way that affects the product i.e. punctures, and/or tears in product packaging that pre-existed when the parcel was first opened, the veracity of which should be evident in the unboxing video. Such requests should come within 24 hours of receiving the product. We will review the claim and process a refund or replacement of the product if the claim is sound.
Any product purchased from our “Accessories” section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. Do not dispatch the products before receiving a "Return Accepted" Confirmation email from us.
Refund
Refunds will be issued to the original payment method on request within 30 working days. The refund process will be initiated once we received the product(s), please read the return and replacement policy carefully.
