Get Free shipping on above Rs.999 order | COD | 15 Days Return

FAQs

Welcome to the Cantabilshop Helpdesk page. Browse through the answers to Frequently Asked Questions or send in an email with your query and we'll get back to you.

How long will it take for my order to arrive?

For detailed shipping timelines & details please view our Shipping & Returns Policy. Usually for domestic metro cities within 3 to 6 working days from the date of placing the order. In case the order is placed on a weekend or during public holidays, please do give us a couple of extra days.

Are there any shipping charges?

We will ship your orders free of cost (on Rs.499 above) within India.

Can I exchange my product for a product of lesser value?

Sure. Refer our Terms & condition. 

Can I expect delivery on all days of the week?

Why not! You can expect deliveries on all working days, during office hours.

Do you ship internationally?

No.

I am going out of town. Can you expedite my delivery?

Oh, how we understand your travel predicament. We will try our best to help you get your outerwear quickly to ensure a great trip. Please do email us at support@cantabilshop.com or call us immediately on +917400044155. We recommend adding a note during checkout with your order. 

What if I have a specific request?

Sure. We accept requests. In case you want us to send your order before, during, after a specific date with specific instructions or by a shipping company of your choice, do include a note while placing the order. Please let us know via WhatsApp as well highlighting the order number and request. 

How do I check the status of my order?

We are just as eager for you to wear Cantabil’s Outwear wear ☺ As soon as we personally pack and dispatch every order, an email with a tracking number will be sent to you. This will help trace your parcel’s journey.

How will my order be delivered to me?

We are super quality conscious and have tied up with the reputed courier companies only who will deliver your Cantabil collection attire to your doorstep. Our Shipping partner is Pickrr who look for the optimum way to reach your location. In case you’d like your order to be sent by a specific courier company, please do drop in a note.

How will I know if the order is placed successfully?

Once your order is successfully placed, you will receive a confirmation by e-mail. This mail will have all the details related to your order. Order details can also be viewed when you log in to your account on Cantabilshop.com.

Can I cancel my order?

Oh dear ☹ If you wish to cancel your order, do get in touch with us immediately. As long as your order has not been dispatched, we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, you are eligible for exchange; however, the order cannot be cancelled.

Can I place a bulk order?

For bulk orders do get in touch with us at support@cantabilshop.com or WhatsApp us at +917400044155. 

Do you allow Exchanges / Returns?

Yes, we try our best to give you a great customer experience each time you shop with us. If you want to exchange it for a different size, color or style, you can buy any product in exchange against your previous order 30 days from the day the product reaches you.

What if I have received the wrong product?

We’re so sorry! Our packaging procedures are thorough and usually accurate. However, we apologize if this has happened with your order. Please do call/e-mail with your order details. We will initiate the exchange procedure immediately.

What is Cantabil’s Refund Policy?

In case a wrong product has been shipped to you, we are happy to refund your money if you don’t want the right one. Refunds will be processed only after the product has been shipped back to us. To know more please visit https://cantabilshop.com/pages/cancellation-refund-policy

Who pays for the shipping if I exchange?

For exchanges, the shipping cost will have to be borne by you.

If I need to send the product back to you, where should I send it?

You can send it to this address. Please do notify us of the shipping number and service used on the day of dispatch so that we can track it from our side as well. 

CANTABIL RETAIL INDIA LTD. • Contact: +91 7400044155 B-16 Lawrence Road Industrial Area, New Delhi-110035.

The T&C says I can’t Exchange because I purchased the product during a sale. How do I go around this?

We’re sorry. Items purchased during the sale cannot be exchanged.

What if I want to change my delivery address?

Please do contact us immediately. If not shipped yet, we will help you out. If already shipped, we cannot change the delivery address. Sorry ☹

I am going out of town; I want to change the delivery date

While placing your order please drop a note in checkout and Connect with us with your order number about the date you want the products delivered. We will try our best to help you out. We cannot change the delivery date once the order has been shipped.

I have received a damaged product, what should I do?

Apologies :( Please call/e-mail us mentioning your order details immediately and ship it back to us. We will initiate the exchange procedure.

Will I be charged for Exchange If I have received a damaged product?

Absolutely not. It’s on us!

In case of any further assistance, we would be happy to help. Please feel free to contact us via WhatsApp on +91 7400044155. We are available on this number 9 am to 6 pm Indian Standard Time. You can also reach us via email at support@cantabilshop.com

  1. How do I pay for a Cantabilshop purchase?
    CANTABILSHOP offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that CANTABILSHOP's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Gift Cards, Cash on Delivery and other Wallets to make your purchase. CANTABILSHOP also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

    Q. Are there any hidden charges (Gst or sales tax) when I make a purchase on Cantabilshop?
    There are NO hidden charges when you make a purchase on CANTABILSHOP. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the shipping policy. Standard Shipping is free for all orders (Prepaid & COD).

  2. What is cash on delivery?
    If you are not comfortable making an online payment on Cantabilshop.com, you can opt for the Cash on Delivery (C-O-D) payment method instead. It is available for most pin codes. With COD you can pay in cash as and when the order arrives at your destination. Yes, it’s free. 

    Q. How do I pay using a credit/debit card?
    We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

    Q. Is it safe to use my credit/debit card on Cantabilshop?
    Your online transaction on CANTABILSHOP is secure with the highest levels of transaction security currently available on the Internet. CANTABILSHOP uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on CANTABILSHOP are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

    Q. What step’s does Cantabilshop take to prevent card fraud?
    CANTABILSHOP realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

    Q. What is a 3D Secure Password?
    The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA and Mastercard SecureCode services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

We look forward to your Cantabil purchase. 

Wishing you good health ~ ♡ Team Cantabil

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