Return & Exchange Policy
Our teams work hard to deliver you a product of elevated design and quality in a timely manner. However, in case you receive a product from us that is damaged or defective, Size issue or if the product delivered is different from what you had ordered, you may request a return.
For all returns, the product must be unused, unwashed and in sellable condition. It must be in its original packaging with all its original tags and labels intact. All returns must be made within 15 days of the product’s actual date of delivery, Except for Suits/blazers which can be returned within 3 days of actual date of delivery.
If a product return is requested, the returns will be picked within 4-7 working days. In case of returns, the refunds will be credited to your account within 25-30 working days.
Note: CANTABIL does not provide exchange of products except for offers like Buy 1 get 3. Products under Special offers cannot be returned only exchange (Subject to availability of the products quantity/sizes) under following conditions-
1) Damaged or defective
2) Size Issue
3) Product delivered is different from what you had ordered
The customer can call us at our customer care (+ 91) 7400044155 or email us email@example.com - within 15 days after receiving the product. The details of Order no. & reason for return should be shared with customer support executive. In case you feel the product is not meeting your expectations or has any kind of defect, the product pictures with a small note is required for return. Video of while opening the parcel (Recommended) for wrong products.
Refund - Terms & Conditions
Refund will be initiated only if the product is no more in stock with us or the product has manufacturing defect which will be checked by CANTABIL quality team.
The refund process will initiate within 2-3 working days of receiving the request at our Head Office (B-16 Lawrence Road Industrial Area, New Delhi, India-110035) & as soon as refund approval from quality team is received.
Refunds will be credited back to customer account, within 7-10 days of initiation of refund which is dependent on the mode of payment.
Customers can easily cancel their online order within 24 hrs of placing the order, complete amount will be refunded. The partial cancellation of order is not allowed.
The refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash on Delivery (COD) orders, the refund will be done through NEFT.
Spl Note: - Any product purchased from our “Accessories” section will not be returned or exchange under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. Do not dispatch the products before receiving a "Return Accepted" Confirmation email from us. Same is applicable for the products like Vests, Briefs, Boxer and Thermal.
- At CANTABIL we ensure timely delivery of product to the customer & we use services of reputed courier partners.
Your orders will be dispatched within 3 working days, the products will reach you in 7-14 working days within India.
Delivery of product shall be attempted on business days only (Sunday & national holidays excluded)
In case your order gets delayed due to any Natural calamity like – Floods, Hurricanes, Earthquakes, Tsunami, Bad weather Or other unavoidable circumstances like— Flight delays, Political Disruptions, Curfew, Riots etc., we will inform you through Email & SMS. So kindly give correct Email- ID & Contact no. while placing an order.