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Return and exchange policy

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Return and exchange policy

Return & Exchange

CANTABIL RETURN POLICY

7-Day Easy Return

At Cantabil, our customers are our top priority. You can initiate a return within 7 days of receiving your product. While we have a No-Questions-Asked return policy, we kindly request you to select a reason from the dropdown list when initiating a return request. This helps us understand your concerns and improve your shopping experience.

We understand that many of our customers shop for special occasions such as events, functions, parties, or weddings. To ensure timely delivery, we aim to deliver your order within 5 to 7 days. However, to avoid potential delays, we recommend visiting our store to try and purchase your chosen Cantabil clothing in person.

 

Steps to Initiate a Return

For Registered Users & Guest Users:

  • Log in to your account on https://cantabilshop.com/account/login.
  • Go to 'My Orders' and click on 'Returns & Exchanges' for the item you wish to return.
  • Select the product you want to return.
  • Select appropriate reason for the return.
  • Select the original payment method.
  • Review the complete return details.
  • Your return process will be initiated.

 

Return & Refund Process:

  • Once the return request is initiated, you will receive a confirmation via SMS/Email.
  • Your product will be picked up within 2-3 working days, subject to quality checks at your doorstep.
  • Once the customer's return pickup has been completed and the delivery partner has collected the product after quality check at customer's location, the refund will be processed within 24-48 hours.
  • The refund will be credited to your account within 4-5 working days, depending on your bank's policy.

Refund Process:

COD Orders:
Refunds are processed to the account details provided by you and credited within 5-7 business days, depending on your bank's policy.

Prepaid Orders:
Refunds are automatically credited to the original payment method within 5-7 business days.

 

Related FAQs

- How to place a return request?

For Registered Users:

  • Log in to your account on https://cantabilshop.com/account/login.
  • Go to 'My Orders' and click on 'Returns & Exchanges' for the item you wish to return.
  • Select the product you want to return.
  • Select appropriate reason for the return.
  • Review your return details carefully.
  • Your return process will be initiated.

For Guest Users:

  • Visit https://cantabilshop.com/account/login.
  • Scroll to the 'Returns & Exchange' tab at the bottom of the page.
  • Enter your order details and registered contact information.
  • Select the item you wish to return and the reason for the return.
  • Your return request will be initiated.

- What happens if I want to return the product after the return window is closed?

We regret that we cannot accept returns after 7 days from the date of delivery.

- What should I do if the product is defective or incorrect?

If you receive a damaged or defective product, upload an image of the product and place the return request within 7 days of delivery.

- How many days will it take to pick up my return?

The return product will be picked up within 2-4 working days after the return request is initiated. For further assistance, contact Customer Support at support@cantabilshop.com or call at: +91-7400044155.

- Do you offer an exchange policy?

Yes, we do offer an exchange policy. Click here for details.

- What if my product has been picked up, but the status shows "Cancelled"?

Please contact our Customer Care Team via email at: support@cantabilshop.com or You can call us at: +91-7400044155 for assistance.

- What is the refund procedure for returned orders?

  • Once the return request is initiated, our pickup partner will collect the product within 2-3 working days.
  • After successful quality checks at your doorstep, the refund will be initiated within 24-48 hours.
  • Refunds for prepaid orders are credited to the original payment method, while COD refunds are processed to the account details provided by you within 5-7 business days, depending on your bank.

- How are COD refunds processed?

After the return request is approved and the product is picked up, the refund will be processed to your provided account details within 5-7 business days.

- My return order is delayed. What should I do?

If your return pickup is delayed beyond 2-3 working days, please check the status in 'My Orders' or contact Customer Support at support@cantabilshop.com or call +91-7400044155.

- Can I return altered garments?

No, garments that have been altered are not eligible for return or refund.

 

SELF-SHIP

If your area is not serviceable for a return pickup:

 

Terms & Conditions

  • Returns are not applicable for innerwear, accessories, blazers, 2 piece suits and 3 piece suits.
  • Items must be in their original, unused condition with barcodes, tags, labels and brand packaging intact.
  • Products that do not pass quality checks will not be eligible for refunds.
  • Damaged or defective products must be reported within 7 days of delivery with supporting images.
  • Altered garments are not eligible for return or refund.

 

*Note: Returns will not be accepted after 7 days of order delivery. All returns are subject to quality checks.

*The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.

For any queries, please contact:

 

CANTABIL EXCHANGE POLICY

7-Day Easy Exchange

At Cantabil, our customers are our top priority. You can initiate an exchange within 7 days of receiving your product. While we have a No-Questions-Asked exchange policy.

We understand that many of our customers shop for special occasions such as events, functions, parties, or weddings. To ensure timely delivery, we aim to deliver your order within 5 to 7 days depending upon your region. However, to avoid potential delays, we recommend visiting our store to try and purchase your chosen Cantabil clothing in person.

 

Steps to Initiate an Easy Exchange

For Registered Users:

  • Log in to your account on https://cantabilshop.com/account/login.
  • Go to 'My Orders' and click on 'Returns & Exchanges' to select the order you wish to exchange.
  • Select the product you want to exchange.
  • Select appropriate reason for the exchange.
  • Select the size you wish to exchange it with.
  • Your exchange process will be initiated.

For Guest Users:

  • Visit https://cantabilshop.com/account/login.
  • Scroll to the 'Returns & Exchange' tab at the bottom of the page.
  • Enter your order Id and registered email id/phone number.
  • Select the item you wish to exchange and the reason for the exchange.
  • Select the size you wish to exchange it with.
  • Your exchange request will be initiated.

 

EXCHANGE PROCESS

  • Once the exchange request is completed from your end, you will receive a confirmation via SMS/Email.
  • Your product will be picked up within 2-4 working days, subject to quality checks at your doorstep.
  • After all the quality checks are completed, the exchange order will be processed from our end, and the new product will be shipped within 24-48 hours.

Exchange Policy:

  • Exchanges are only allowed for size changes of the same product. Style exchanges are not permitted.
  • Since only size exchanges are allowed, there will be no price difference and no refund or additional payment will be applicable.

 

Related FAQs

- How to place an exchange request?

For Registered Users:

  • Log in to your account on https://cantabilshop.com/account/login.
  • Go to 'My Orders' and click on 'Returns & Exchanges' for the item you wish to exchange.
  • Select the product you want to exchange.
  • Select appropriate reason for the exchange.
  • Select the size you wish to exchange it with.
  • Your exchange process will be initiated.

For Guest Users:

  • Visit https://cantabilshop.com/account/login.
  • Scroll to the 'Returns & Exchange' tab at the bottom of the page.
  • Enter your order details and registered contact information.
  • Select the item you wish to exchange and the reason for the exchange.
  • Select the size you wish to exchange it with.
  • Your exchange request will be initiated.

- What happens if I want to exchange the product after the exchange window is closed?

We regret that we cannot accept exchanges after 7 days from the date of delivery.

- What should I do if the product is defective or incorrect?

If you receive a damaged or defective product, upload an image of the product and place the exchange request within 7 days of delivery.

- How many days will it take to process my exchange?

The exchange product will be picked up within 2-3 working days after approval. For further assistance, contact Customer Support at support@cantabilshop.com or call +91-7400044155.

- Do you offer a return policy?

Yes, we do offer a return policy. Click here for details.

- What if my product has been picked up, but the status shows "Cancelled"?

Please contact our Customer Support team at support@cantabilshop.com or call +91-7400044155 for assistance.

- Can I exchange for a product of a different size?

Yes, exchanges are only allowed for size changes of the same product. Style exchanges are not permitted, and there will be no price difference or additional payment required.

- My exchange order is delayed. What should I do?

If your exchange pickup is delayed beyond 2-3 working days, please check the status in 'My Orders' or contact our Customer Support at support@cantabilshop.com or call us at: +91-7400044155.

- Can I exchange altered garments?

No, garments that have been altered are not eligible for exchange.

 

SELF-SHIP

If your area is not serviceable for a return/exchange pickup:

 

Terms & Conditions

  • Exchanges are not applicable for innerwear, accessories, blazers, 2 piece suits, and 3 piece suits.
  • Items must be in their original, unused condition with barcodes, tags, labels, and brand packaging intact.
  • Products that do not pass quality checks will not be eligible for exchange.
  • Damaged or defective products must be reported within 7 days of delivery with supporting images.
  • Altered garments are not eligible for exchange.
  • Exchanges are allowed only for size changes of the same product. Style exchanges are not permitted.
  • Exchanges will not be accepted after 7 days of order delivery. All exchanges are subject to quality checks.

Note: Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.

Please get in touch if you have questions or concerns about your specific item product:

*The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.